What are your booking, cancellation and rescheduling terms? When you book an appointment with Kent Cosmedics, that time is reserved specifically for you. Most of our treatments require several hours of dedicated clinic time, so please only book once you are happy to commit to your chosen appointment. All treatments require a consultation and there is no pressure or obligation to book on the day. Your consultation is your opportunity to discuss your treatment, ask questions and understand the process, expected results, costs and commitment involved. You are encouraged to go away and take as much time as you need before deciding to proceed. Booking Fees All appointments require a non-refundable booking fee or advance payment to secure your appointment. Rescheduling We require at least 5 working days’ notice to reschedule. With sufficient notice, one reschedule is permitted and your existing booking fee will transfer to your new appointment. With less than 5 working days’ notice, your booking fee will be lost and a new booking fee will be required. A second reschedule will also require a new booking and booking fee. Cancellations If you choose to cancel your appointment, your booking fee is non-refundable. If you cancel or request to reschedule within 72 hours of your appointment, the full treatment price will be payable. At this stage, there is insufficient time for us to offer the reserved appointment to another client while also meeting the appropriate consultation and patch-testing requirements. No-Shows, Late Arrival & Appointment Preparation The full treatment price will be payable if: You fail to attend your appointment without notice. You arrive more than 10 minutes late and there is insufficient time to safely complete your treatment. You have not followed the required pre-treatment instructions or preparation and we are unable to safely proceed. You have not informed us of a relevant change to your health, medical history, medication, skin or treatment area and this means we are unable to safely proceed with your treatment on the day. Clients who fail to attend an appointment will also be required to pay in full for future bookings. Health & Medication Changes You must tell Kent Cosmedics about any relevant changes to your health, medical conditions, medication, prescription skincare, medical treatment, skin or treatment area following your consultation or patch test. Where possible, please tell us before booking your treatment appointment. If something changes after you have booked, you must contact us as soon as possible and before attending. Your safety will always take priority and treatment will not proceed where it would be unsafe or contraindicated. Working Days & Notice Messages are not continuously monitored outside our working hours. Notice is calculated from when your message is received during working hours. Messages received outside these hours will be treated as received on the next working day. For this policy, working days exclude Saturdays, Sundays and UK bank holidays. Payment of Charges & Card on File Where a charge becomes payable under these terms, any booking fee or advance payment already made will be deducted from the amount due. Where a card is securely held on file, the remaining balance will be charged to that card. By booking, you authorise Kent Cosmedics to use the card held on file to collect charges due under this policy, including those arising from late cancellation or rescheduling, non-attendance, late arrival, failure to follow pre-treatment requirements or failure to disclose a relevant change that prevents treatment from proceeding. If Kent Cosmedics needs to rearrange your appointment, we will contact you as soon as possible and transfer any payment already made to an alternative appointment. By booking with Kent Cosmedics, you confirm that you have read, understood and agree to these Booking, Cancellation & Rescheduling Terms.